The Myth of Regular Readership vs. 15 minutes of fame

Newspaper people tend to carry a certain set of false assumptions about readers. We tend to believe that readers see our line between news and opinion columns (few do). We tell ourselves that readers buy the paper because of our great news reporting. Some do, but many people also buy "bad" papers because they actually want the classifieds, crosswords, comics, TV listings and obits.

And, at the height of hubris, we envision that every reader, every day, reads or at least sees each story we print. With this belief in mind, journalists frequently pass on stories with the excuse that "We already did that story a few weeks ago" -- as if everyone must have seen it then.

The Myth Of Regular Readership was never true, and it is even less true online. Nonetheless, many newspaper folk who continue to think of their websites as a digital edition of the paper have carried this myth online. 

Born-again newspaperman Jeff Jarvis described this in a past post:
The problem here is the myth of regular readership. When I started newspaper sites, I had publishers on my rear because they expected people to read them every day, just as (they thought) people read newspapers. But just because the thing plops on the front porch every day, that doesn’t mean everybody reads everything – or sees every ad. That was the myth that fueled overpriced ad rates and overinflated editorial egos. Online, we get to see what people really read – and what it’s really worth to them – and that’s a lot less than we ever thought.

The reality is, most visitors to a given newspaper website come by just a few times a month -- usually to see some specific report they heard about from an acquaintance. The average visitor spends about 5 to 15 minutes on the site in a month. 

Very few visitors are the diehard daily loyalists we imagine come to us for all the day's package of news. The web browsing experience does not involve long, deep stays on one domain. 
News is shared via links among social networks and various types of aggregators and organizers. 

Each site gets its 15 minutes of fame a month. If you think you can force users to pay for access, can you think of any service you use for 15 minutes a month that you would pay regular fees for? Especially if you could get a similar service elsewhere for free? 

Replace the Myth of Regular Readership with the Truth of Irregular Readership -- and build your business model on that. Your hardcore 10% of diehard daily readers may be willing to pay, but consider the "long tail" of infrequent users you will turn away. You could gain a few bucks in the shortterm, but also administrative headaches and loss of relevance and advertising.

2 comments:

August 11, 2009 at 6:54 AM Ian said...

Presumably this is why Google makes sense as an ad company. Don't work out when people are going to come to a site - just work out what they're in to and make sure it's in front of them wherever they go.

August 11, 2009 at 2:59 PM Michael J said...

Suppose all the buzz about charging for online "news" is merely a way to set a price point for the physical paper. The 10% of readers will pay for some higher level of service. Perhaps being allowed to post comments?

Meanwhile the paper version gets the perception of value. Selling ads to local businesses in paper is a well defined profitable business. The inconvenient facts you describe are well understood on the business side of the house.